EN中文

Terms & Conditions

Version 1.0 · Effective 2 August 2026

These Terms & Conditions ("Terms") govern your use of the Eclado website, your member account, the treatments you book with us, and any products or services you purchase or redeem. By creating an account, booking a treatment, or placing an order, you agree to these Terms.

1. Who we are

Eclado is operated by ECLADO PTE. LTD. (UEN 200701961W), a Korean professional skin-management studio in Singapore. You can reach us at 176 Orchard Road, #02-50/51, The Centrepoint, Singapore 238843, by email at cs@eclado.com.sg, by phone at +65 9615 7968, or on WhatsApp at +65 9001 6936.

2. Eligibility

You must be at least 18 years old to create an account, book a treatment, or make a purchase. If you are booking or purchasing on behalf of someone else, you confirm that you are authorised to do so and that they consent.

3. Your member account

  • We verify your identity using your WhatsApp number and a one-time passcode (OTP). Keep your phone and number secure — anyone with access to your WhatsApp can request a code.
  • You are responsible for activity that takes place under your account.
  • Tell us promptly if you believe your account or number has been used without your permission.

4. Membership and packages

Membership and treatment packages give access to member pricing, bundled treatments or products, and member-only offers, as described on our website. A package is what you buy — a membership term together with any included gifts or treatments, frozen at the time of purchase. Benefits may change over time, and some are available only while stocks last or during a stated period. The terms shown at the time of your purchase are the ones that apply to it.

5. Treatments, consultations and appointments

  • Our treatments are aesthetic skin-care services, not medical or surgical procedures. Before a treatment we may carry out a consultation or skin assessment to check that it is suitable for you.
  • Please tell us about any skin condition, allergy, medication, recent procedure, or if you are pregnant or breastfeeding, so we can advise on suitability. We may decline or modify a treatment on safety grounds.
  • Results vary from person to person and are not guaranteed. Treatments often work best as a course over time, and individual outcomes depend on your skin and aftercare.
  • Please arrive on time. If you need to change or cancel an appointment, we kindly ask that you let us know as early as you can — advance notice lets us offer the slot to another client and keep your own treatment plan on track.
  • Follow the aftercare guidance we give you. Contact us promptly if you experience any unexpected reaction after a treatment.

6. Orders, prices and payment

  • All prices are shown in Singapore Dollars (SGD) and, unless stated otherwise, include applicable taxes.
  • A contract is formed only when we confirm your order or booking. We may decline or cancel an order — for example, if an item is out of stock or a price was listed in error — and will refund any payment already made.
  • Online payments are processed securely by our payment provider, Stripe. We do not store your full card details. You may also pay in store by the methods we accept.

7. Gifts and redemptions

Member gifts and redemption rewards are subject to availability and any conditions shown at the time of the offer, including a redemption window. They have no cash value, cannot be exchanged for cash, and may not be transferred unless we say so.

8. Delivery, collection, returns and refunds

  • We will give an estimated delivery or collection time at checkout. Estimates are not guarantees.
  • If a product arrives damaged, faulty, or not as described, contact us within 7 days of receipt and we will arrange a replacement, exchange, or refund as required by Singapore consumer law.
  • For hygiene reasons, skincare and personal-care items cannot be returned once opened, except where they are faulty.
  • Treatments and services that have already been performed cannot be refunded. For an unused, prepaid package, any refund is handled case by case and may be subject to a deduction for sessions already taken or gifts already redeemed.

9. Skin, health and product information

Our treatments and products support skin health, comfort and appearance. Descriptions and any information on this site are for general guidance only and are not medical advice. They do not diagnose, treat, cure, or prevent any disease. If you have a skin or medical condition, are undergoing medical treatment, or are pregnant or breastfeeding, please consult a qualified doctor or dermatologist before booking a treatment or changing your skincare routine.

10. Acceptable use

Please use the site lawfully. Do not attempt to disrupt it, access other members’ data, or copy our content for commercial use without permission.

11. Intellectual property

All text, images, logos, product names, and designs on this site belong to ECLADO PTE. LTD. or our licensors (including the Eclado brand owner) and are protected by law. You may view and print pages for your own personal, non-commercial use.

12. Our responsibility to you

We take reasonable care to keep our services, the site, and our treatments safe, accurate and available, but we cannot promise the site will always be uninterrupted or error-free, or that a treatment will achieve a particular result. Nothing in these Terms limits any rights you have under Singapore consumer protection law, or our liability for death or personal injury caused by our negligence, or for fraud. Subject to that, we are not liable for indirect or unforeseeable losses.

13. Governing law

These Terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction over any dispute.

14. Changes to these Terms

We may update these Terms from time to time. The version and effective date are shown at the top of this page. If we make a material change, we may ask you to agree again before you continue using your account.

15. Contact us

Questions about these Terms? Email cs@eclado.com.sg, call +65 9615 7968, message us on WhatsApp at +65 9001 6936, or visit us at 176 Orchard Road, #02-50/51, The Centrepoint, Singapore 238843.